返金・返品ポリシー

At idivia, our main objective is that purchasing decisions are easy, fast and totally transparent.
Because everybody can mistakes, there is the right to cancel and/or return your order without any reason or justification within 14 days from the day following the day you acquire physical possession or control of the Product(s). To activate this warranty, just contact us by email and we will activate all procedures for returning or canceling your order.
In case of return, the right within the aforementioned period it is always guaranteed, and only the price of the purchased Product(s) are refunded.
All return expenses are borne by the customer (excluding situations of damaged or defective products).
Returns can be made through our carriers, with a return label being issued by IDIVIA. The return has a cost of €7 for Mainland Portugal, €10 for the Islands (Azores and Madeira), €13 for other countries belonging to the European Union and €13 for countries outside the European Union it’s €30. Please note: Orders with Free Shipping delivery option that could not be delivered due to reasons that can’t be attributed to IDIVIA or to the courier, will be refunded with a 20% reduction of the order value.
In case of return by standard mail, the customer must confirm with the local post office the shipping methods and associated costs. We always advise you to use a Registered Airmail method. In these cases, the customer will be responsible for ensuring that the order arrives at our warehouses in good condition.
Important: For returns outside the European Union, if you do not use the method of return available from IDIVIA, may be subject to tariffs by the Portuguese authorities. In these cases we will not collect/release the order, and it will be automatically returned to the customer.

Procedure for activating returns and exchanges:

お問い合わせはこちらまたは、Eメールでお問い合わせください [email protected] 商品の交換または返品を希望する旨（交換または返品の申し出期限は、注文を物理的に受け取った日から14日後とします)。
注文番号を言う。
交換・返品を希望する製品の型番を明記してください。
その際、返品要求の受領を確認し、製品の返品に必要なすべての重要なデータをお知らせします。

As soon as the order arrives at our facilities:

5営業日以内に製品の分析を行います。
お客様が上記の点をすべて尊重された場合、最長14日以内にご注文を返金いたします。

In the case of product exchanges, the cost of shipping the replacement(s) is the customer’s responsibility.
It is very important that:

当社からの返送データのメールをお待ちいただき、商品を受け取ったときと同じ状態で保管してください。
製品は、新品同様に密封され、セロハンや保護ラベル（ある場合）を含むオリジナルのパッケージで提示されなければなりません。
製品の箱が封印されていない場合は、製品のパッケージやその他の使用保護具をそのまま使用する必要があります。
お客様は、サンプル、ギフト、パッケージインサートなどの付属品がすべて製品と一緒に、元の出荷条件を尊重して遵守されていることを確認する必要があります。
返品の際には、請求書のコピーを添付する必要がありますので、請求書を保存してください。

If the points above are not fulfilled, the return may be refused.

お困りですか ?

Contact us at [email protected] for questions related to refunds and returns. At IDIVIA, our main goal is your total satisfaction, and we are always happy and ready for assist you.